Click on the question below to view its answer.

Q. Can I purchase directly from Lane?

Q. Why don't you sell over the internet?

Q. Can Lane provide me with pricing information?

Q. What price should I be paying for this piece of furniture?

Q. If I have purchased furniture recently and notice now that the piece is now on sale, what can I do?

Q. I’d like to know when you are having a sale. Would you let me know when a sales event is about to happen?

Q. I am disabled, can I get a special discount?

Q. I saw an advertisement for Lane furniture and would like some additional information on what was in the ad. Who should I contact?

Q. Why should I buy Lane furniture instead of other manufacturers?

Q. Where can I find a Lane dealer closest to me?

Q. I can’t find a Lane dealer close to me. What do I do now?

Q. Why should I make my purchase from a local retailer as opposed to a dealer outside my area?

Q. Do international dealers sell the same products that are sold in the United States?

Q. I am interested in a specific piece of furniture, can you tell me which dealer has what I am looking for in stock now?

Q. What is the affiliation between Lane Furniture Comfort Showcase retail dealerships and the normal dealers who carry your products?

Q. If I give you my name and contact information, how do I know that you will not sell my contact information to other companies?

Q. Are all Lane products shown on the web site?

Q. Why can't I find a particular product on your web site?

Q. Why don't you display all of your covers and colors on the web site?

Q. Is the furniture on the web site available in other fabrics and leathers or in other colors?

Q. How old is my cedar chest?

Q. What is the current value of the cedar chest I inherited?

Q. What furniture do you recommend for a large individual? Are any of your products tested on larger individuals? What is a ComfortKing?

Q. Can I order additional pillows for my sofa?

Q. Does Lane sell slipcovers?

Q. The style that I purchased does not come with arm caps or headrest covers, why?

Q. What are the 4 grades of leather: Nubuck, Aniline, Semi-Aniline, Pigmented/Corrected?

Q. Which leather furniture would be best for me if I have children?

Q. What types of springs are used in your upholstered furniture?

Q. How do I know if a style I like is available in a loveseat or sectional?

Q. How do I read the measurements given for a piece of furniture or measure a piece myself?

Q. What is the difference between the overall dimensions and seating dimensions?

Q. May I special order a model or style of furniture that is no longer in production?

Q. I found a fabric I really like, but the salesperson told me it could be upholstered on a sofa, but not on a recliner. Why?

Q. When ordering a recliner, can I request to have the handle located on the left side (LSF) instead of on the right?

Q. Can I get the Chippendale legs (or other type) on a recliner?

Q. When will my furniture be delivered?

Q. May I pick up my furniture at the factory?

Q. My furniture was not delivered in its original shipping box, or the box was opened when my furniture was delivered, why?

Q. Can I order my Lane Furniture in a different finish or cover than what I have seen?

Q. Can I supply my own fabric when ordering upholstered Lane furniture?

Q. How can I special order Lane furniture from my local dealer?

Q. Who should I contact to determine the status of my furniture order?

Q. Why might it take several weeks to receive my furniture order?

Q. Is a particular cover still available?

Q. How can I see or order fabric samples? Wood finish samples?

Q. Does Lane provide furniture brochures? How do I order one?

Q. What is the difference between a King and a California King bed?

Q. What does veneer mean?

Q. If my style or collection is discontinued, how long does Lane keep inventory on hand?

Q. Where is the model number and serial number located?

Q. Can I get a picture of a certain product in a particular cover?

Q. Who should I contact with concerns or questions about my Lane furniture?

Q. If my furniture needs service, and I move or don’t have access to my dealer, who should I contact?

Q. How do I clean and care for my fabric or leather furniture?

Q. My furniture is in need of cleaning. How do I know what cleaning products are safe for my fabric?

Q. How do I remove marker/lipstick/crayon from my furniture?

Q. My recliner has left a grease mark on my carpet, how can I remove the stain?

Q. The fabric on my Lane furniture has tiny fuzz balls. What are they and how can I get rid of them?

Q. The furniture I ordered arrived with damage. What should I do next?

Q. How do I replace the broken glass from my table?

Q. My local retailer has not resolved my concern. What should I do next?

Q. How can I order repair parts, pillows or cut fabric?

Q. Why won’t a dealer sell me just the table/chairs in a discontinued dining room set?

Q. How can I get instructions to assemble my furniture?

Q. Does Lane offer re-upholstery service, or can you refer me to a reputable re-upholstery company?

Q. How do I get a replacement part for my furniture once it's out of warranty?

Q. How do I get my furniture to sit level on an uneven floor?

Q. How do I repair damage to my leather sofa by my family pet?

Q. What is the warranty on my Lane Furniture?

Q. The cushions for my furniture have flattened. Is this covered under the warranty?

Q. The dealer or service company is charging me with Labor. Isn’t this covered under my warranty?

Q. The wood frame on my recliner is in need of repair. Is this covered under the warranty?

Q. The dealer is going to charge me labor to replace the mechanism on my recliner. Isn’t this covered under my warranty?

Q. Do I still get a warranty if I purchase furniture on clearance or “as is” from a dealer?

Q. How can I prevent the wood from drying or sun damage?

Q. Where can I obtain financial information about Lane Furniture Industries?

Q. What if I have a question that isn't answered here?



ANSWERS

Q. Can I purchase directly from Lane?
A. Lane currently does not have a program that will allow "factory direct" transactions. Our products may only be purchased by way of our 2500 authorized domestic and international retailers and partners.

Q. Why don't you sell over the internet?
A. Furniture is a customer specific purchase. What feels comfortable to one body style will feel different to another body style. The best customer satisfaction is for someone to go to a dealer and “test” the furniture style that appeals to them to see if it works in the back and seat for their body type.

Q. Can Lane provide me with pricing information?
A. Lane does not establish retail price points for our products. The local retailer, based upon his trading area and comparison of other competitive products determines any advertised, quoted or printed pricing.

Q. What price should I be paying for this piece of furniture?
A. A dealer will set his pricing to reflect his cost of the merchandise, his overhead, and any shipping cost involved in receiving it.

Q. If I have purchased furniture recently and notice now that the piece is now on sale, what can I do?
A. Your purchase is completed and agreed to between you and the retailer. Depending on the policies of the retailer, you may or may not have recourse for credit. Lane Furniture Industries does not establish retail-pricing policies.

Q.
I’d like to know when you are having a sale. Would you let me know when a sales event is about to happen?
A. Lane is one of the very few nationally known advertised furniture brands and as such, we will be happy to provide any additional information about any of our advertising programs. Lane has offered a national coupon event each year and you can request to be notified by clicking
HERE. If you have other questions or comments, contact your local authorized Lane dealer or email our Marketing Department. Please allow 7-14 days for processing.

Q. I am disabled, can I get a special discount?
A. Since Lane does not sell directly to consumers, we do not offer any specific discounts. Please check with your dealer to see if they have anything available. Lane has offered a coupon event each year and you can request to be notified by clicking HERE.

Q. I saw an advertisement for Lane furniture and would like some additional information on what was in the ad. Who should I contact?
A. You need to contact your local Lane dealer. Your local Lane dealer decides which products to sell at a promoted price.

Q.
Why should I buy Lane furniture instead of other manufacturers?
A. Consider the details. When it comes to quality and comfort, look no further than Lane. The Lane name is a highly recognized name that is synonymous with quality home furnishings. For nearly a century, millions of happy consumers have been coming home to quality home furnishings manufactured in our state-of-the-art factories. We've spent many years testing, re-testing, producing and using our products. We never rest on our past achievements because we recognize that we must remain on the leading edge of technology and quality in order to satisfy our customers. We continually bring new and exciting ideas to the marketplace . . . ideas that find our customers returning, years later, to replace their old Lane furniture with new styles. Our desire is to stand above the crowd in regards to quality home furnishings. We want to be the best at what we do. We want you, our customers, to be completely comfortable with the quality, comfort and styling of our products for years to come.

Q.
Where can I find a Lane dealer closest to me?
A.
Use our dealer locator to locate dealers in your area.

Q. I can’t find a Lane dealer close to me. What do I do now?
A. Lane furniture is available through thousands of dealers through the United States. If a dealer is not in a reasonable driving distance, you can contact your local retailer and ask them to become of Lane Dealer. Lane furniture is only available through authorized dealers and can not be purchased any other way.

Q.
Why should I make my purchase from a local retailer as opposed to a dealer outside my area?
A. Your local dealer may offer delivery options and be available to help you with service after the sale.

Q.
Do international dealers sell the same products that are sold in the United States?
A. International dealers have the option of selling some of the same products that we offer domestically. In addition, there are covers and styles developed specifically for their markets.

Q.
I am interested in a specific piece of furniture, can you tell me which dealer has what I am looking for in stock now?
A. Lane manufactures over 41,000 units of furniture in our four manufacturing facilities every week. With this many different items being produced each week, and several thousand local retailers stocking our products, it would be very difficult to maintain a database that would provide the answer to this question. However, our Comfort Showcase, Comfort Furnishings, and Lane Home Furnishings partners are stocking the widest and most complete assortment of our products available and would be the best choice to begin your search. The factory is unable to search or have visibility of the specific models the retailers have in their stores.

Q.
What is the affiliation between Lane Furniture Comfort Showcase retail dealerships and the normal dealers who carry your products?
A. Lane Furniture Comfort Showcase dealers have dedicated floor space for our products and generally have a better understanding of our products' features and benefits. The selection of merchandise on their floors is larger and they can provide special order capability of other merchandise for our consumers. “Normal” dealers carry an assortment of our products along with other manufacturers and you will find it mixed throughout the store.

Q.
If I give you my name and contact information, how do I know that you will not sell my contact information to other companies?
A. We do not sell your contact information to other companies. We only ask for this information to determine which dealers are in your area. We also ask for your contact information in case we need to reply to your questions by phone.

Q.
Are all Lane products shown on the web site?
A. Our web site is designed to show only a sample of the products we offer. We are constantly adding and removing images on the site but we do not show all products at one time.

Q.
Why can't I find a particular product on your web site?
A. Due to the volume of products that Lane Furniture manufactures and sells, we do not show everything on our site. We have displayed a selection of styles, generally the most popular pieces. A dealer will have a complete catalog of our products at their store for additional offerings.

Q.
Why don't you display all of your covers on the web site?
A. Computer technology at this time does not offer consistent color representation. What is shown on our systems here can look entirely different on a home computer. Even different dye lots from the fabric mills can generate different shades of a cover that when held next to the computer screen, look entirely different. Until the technology is available that shows covers in a truer form, we will not display them on our site.

Q.
Is the furniture on the web site available in other fabrics and leathers or in other colors?
A. Yes. Almost every item produced by Lane Furniture may be special ordered in a large assortment of covers and colors. Exceptions may be those products such as advertised specials, or other limited production items. Contact your local authorized Lane dealer for more information on their individual special order policies.

Q.
How old is my cedar chest?
A. Our oldest cedar chests have serial numbers that our customer service correspondents should be able to look up and they will be able to tell you approximately when it was manufactured. Our more recently produced chests have a serial number that tells us more precisely the manufacture date. To contact a customer service correspondent via email, click
here.

Q. What is the current value of the cedar chest I inherited?
A. Unfortunately we are unable to provide an estimated value on your chest. If you believe it may have value, we encourage you to seek an estimate from a reputable antique dealer or someone that deals in older furniture.

Q.
What furniture do you recommend for a large individual? Are any of your products tested on larger individuals? What is a ComfortKing?
A. We manufacture a line of recliners called the ComfortKing. This line is designed for the larger person, height and weight proportional.

Q.
Can I order additional pillows for my sofa?
A. Yes, you’ll need to contact our Customer Service at
service@lanefurniture.com for this purchase. You’ll need to supply the serial number and your mailing address.

Q. Does Lane sell slipcovers?
A. Lane does not manufacture or provide sources for slipcovers for our furniture. We suggest you contact your local department store or seamstress.

Q.
The style that I purchased does not come with arm caps or headrest covers, why?
A. The styling of the piece may not work well with arm caps so they are not included on all styles. Headrest covers are not supplied on any style.

Q.
What are the 4 grades of leather: Nubuck, Aniline, Semi-Aniline, Pigmented/Corrected?
A. Leather is one of today's most popular upholstery fabrics. Leather is soft, supple and extremely durable...it may actually outlast other upholstery many times over. Leather breathes and keeps cool in summer and warm during winter months. Leather upholstery is made from hides that are subjected to a series of chemical processes which is called tanning. This process softens, beautifies and protects these hides.
Before purchasing leather upholstery, it is important to understand the features and benefits of different grades of leather.

Top-Grain Leather
Top-grain leather is the top layer of the hide. The top portion of the hide is approximately 3/64-inches thick and is the most premium grade of leather. Top-grain leather may be processed into full grain leather, which is not buffed or sanded, and maintains all of the natural markings that were on the hide or corrected grain leather which is buffed and sanded to correct surface markings. The surface of corrected grain leather is smoother and more uniform.

Nubuck Leather
Nubuck leather, like top-grain leather, comes from the top portion of the hide and has a slight nap. It looks like suede, yet is more durable. Nubuck leather is frequently treated with chemicals to resist stains and water.

Split Leather
Split leather comes from the lower layer of the hide. It is then processed into suede, split or coated split leather. Coated split leather is stiffer and less durable than top grain and is often used to cover the portions of a sofa or chair that will not be seen and does not need to be as flexible as the top.

Full Aniline Dyed Leather
Most tanned leather is colored with a penetrating aniline dye that absorbs the pores and permeates the surface of the hide, giving it color without covering over natural markings. Pure aniline dyed leather has a clear, protective aniline coating, but it does not have an applied pigmented surface coating or finish. This is the best quality and most expensive leather. It is used for hides with few natural markings and no need for correction. Only a small portion of hides are good enough for this treatment, which explains the higher prices, but these are the leathers that tend to develop a rich patina with age.

Semi-Aniline Dyed Leather
Semi-aniline leather is a leather hide with only a small amount of surface coating. It has the same amount of aniline dye as the pure aniline dyed leather. However, it is not recommended for excessive use, because the pigment could wear off.


Q.
Which leather furniture would be best for me if I have children?
A. Lane Furniture only supplies the highest quality leathers. Each of our Leathers are graded for specific residential applications. Applications that may include heavy use, or cleaning will require leathers that are durable and have a protective layer against stains. Your retailer can assist you in choosing the right leather for your application.

Q.
What types of springs are used in your upholstered furniture?
A. We use a sinuous "no-sag" type spring in our seats and back frames. They are attached to each other with border wire and clips.

Q.
How do I know if a style I like is available in a loveseat or sectional?
A. When visiting a dealer, they will have information either through the catalog or on the furniture of what is available and if the group is offered as a sofa/loveseat or sectional style.

Q.
How do I read the measurements given for a piece of furniture or measure a piece myself?
A. Generally we offer overall measurements that include the height (top to bottom), depth (front of the piece to the wall) and width (left to right on the front of the piece).

Q.
What is the difference between the overall dimensions and seating dimensions?
A. The seat dimensions are measurements from the seat cushion to the floor and inside the arms. Overall dimensions would include the back and arms.

Q.
May I special order a model or style of furniture that is no longer in production?
A. Once a style has been discontinued, we can no longer manufacture the item. If the style was recently discontinued, it’s possible that your local Lane dealer might still have the item on his showroom floor.
Use our dealer locator to locate dealers in your area. Once you have the style and cover numbers, call the dealers to see if they have one in stock. The factory is unable to search or have visibility of what specific models the retailers have in their stores.

Q. I found a fabric I really like, but the salesperson told me it could be upholstered on a sofa, but not on a recliner. Why?
A. Some fabric does not work well with the design or size of a recliner. For example a stripe would not be offered on a contemporary recliner, but would be offered on a traditional sofa. The production patterns established for each piece do not always work for every cover in the line.

Q.
When ordering a recliner, can I request to have the handle located on the left side (LSF) instead of on the right?
A. Certain styles do offer this option. However, your dealer will need to work with a Lane Sales Representative to place this special order for you. Not all styles will be able to be modified so check with your retailer first.

Q.
Can I get the Chippendale legs (or other type) on a recliner?
A. Although legs seem like they would be simple to exchange between styles, we do not offer that option. The legs on a Lane Recliner are part of the frame. When we develop the style, we study the market for what we feel are the best styling options for this piece. Once it has left the design phase, we do not substitute.

Q.
When will my furniture be delivered?
A. Normal delivery time, based upon location and availability of raw materials is 6-10 weeks.

Q.
May I pick up my furniture at the factory?
A. No, Lane does not sell their furniture directly to consumers and our delivery is by company trucks to the dealer’s stores. The retail store will have your paperwork and information on your sale and delivery date.

Q.
My furniture was not delivered in its original shipping box, or the box was opened when my furniture was delivered, why?
A. Some items are shipped from the factory unassembled. The dealer will then assemble the furniture before delivering to your home. Certain items may also require prepping or deluxing before delivery.

Q.
Can I order my Lane Furniture in a different finish or cover than what I have seen?
A. Yes. Almost every item produced by our facilities may be special ordered in a large assortment of covers and colors. Exceptions may be those products such as advertised specials, or other limited production items. Contact your local authorized Lane dealer for more information on their individual special order policies.

Q.
Can I supply my own fabric when ordering upholstered Lane furniture?
A. No, Lane is not able to manufacture furniture using the customer’s own fabric.

Q.
How can I special order Lane furniture from my local dealer?
A. Visit with your local Lane dealer to determine the style and cover you want. The dealer will then place the order with Lane. Once your furniture has been produced, it will be delivered to the dealer.

Q.
Who should I contact to determine the status of my furniture order?
A. All contacts regarding your furniture purchase or inquiries should be through your local dealer.

Q.
Why might it take several weeks to receive my furniture order?
A. Once you have ordered an upholstery product, we begin planning the manufacturing process after we have received the order from the dealer. Once all raw materials are in stock, the order is processed through the 4-6 week production cycle until complete. We then coordinate with other furniture orders for shipment to the dealer.

Q.
Is a particular cover still available?
A. Your dealer will be able to tell you if a cover is still available. In addition, if you are trying to match an existing piece, you can get a serial number
(where is the serial number?) from under the ottoman of your furniture and they will be able to contact the factory to determine if that cover is still available.

Q. How can I see or order fabric samples? Wood finish samples?
A. Your local Lane dealer should have fabric swatches available for the use by consumers. However, if for some reason the dealer doesn’t have the sample you need, Lane will be happy to provide a small swatch depending on availability. Samples of wood finishes may or not be available depending on product.

Q.
Does Lane provide furniture brochures? How do I order one?
A. We will be happy to provide you with information about our products. All of our authorized retailers have brochures and handouts of our products available to you at no charge. You can also submit a request to receive one by mail by clicking the link beside
BROCHURES in the Customer Care Center menu and completing the form provided. Please allow 4-6 weeks for delivery.

Q. What is the difference between a King and a California King bed?
A. California King beds are 4 inches narrower and 4 inches longer than a regular King size bed.

Q.
What does veneer mean?
A. Veneer is a thin slice of wood used on the face of the furniture to achieve a specific "look" for that surface.

Q.
If my style or collection is discontinued, how long does Lane keep inventory on hand?
A. Lane does not keep a large inventory of discontinued product on hand. We notify our retailers on a regular basis of our inventory status and keep them updated through our network of dedicated representatives. Your retailer can inquire on any specific sku with their local Lane sales representative.

Q.
Where is the model number and serial number located (upholstered furniture only)?
A. Click
here for serial locations for upholstered furniture.

Q. Can I get a picture of a certain product in a particular cover?
A. We can send you an digital image of our furniture in the cover that it was photographed in, but we do not offer the option to see a computer generated image of the style in other covers.

Q.
Who should I contact with concerns or questions about my Lane furniture?
A. You first need to contact your local Lane dealer to answer your concerns.

Q.
If my furniture needs service, and I move or don’t have access to my dealer, who should I contact?
A. Complete the request for customer service form by clicking
HERE. If you prefer you may contact us by mail at: Customer Service, Lane Furniture Industries, P.O. Box 1628, Tupelo, MS 38802.

Q. How do I clean and care for my fabric or leather furniture?
A. Fabric content information and appropriate cleaning instructions are located on the hang tag of each piece of Lane Furniture. The recommended cleaning care is chosen based on careful testing by fabric suppliers. Lane recommends professional cleaning when overall cleaning is necessary. If you don’t have the hang tag, you can contact our Customer Service at
service@lanefurniture.com. Be sure to include the serial number (where is the serial number?) for the product.

Q. My furniture is in need of cleaning. How do I know what cleaning products are safe for my fabric?
A.
Click here to view a detail explanation of cleaning codes and recomendations.

Q. How do I remove marker/lipstick/crayon from my furniture?
A. The cleaning of certain types of covers (fabrics or leathers) will depend on the type of fabric or leather. Please review your hangtag information for the type of fabric or leather you have and follow the cleaning instructions. You may also want to inquire of a professional cleaning service for types of cleaners that would not harm the fabrics. Care must be taken when applying any chemical to fabrics or leathers.

Q.
My recliner has left a grease mark on my carpet, how can I remove the stain?
A. Normal use may cause static, which may encourage a small amount of dust to accumulate on the oil bearings, grommets, and rivets used in the metal mechanism. This build up of dust and oil may turn into a “grease” type of mark that may drop off on your carpet. Regular carpet cleaning under the furniture will prevent such a buildup. You may also want to wipe off any excess oil that may collect on lower parts of the mechanism. Other suggestions for carpet cleaning my include:

Note: One of the keys to using any cleaning product is to test for colorfastness in an inconspicuous area of the carpet, such as in a closet.

Spot removers -- This works well on carpeting as well as upholstery. A hard spot such as grape juice or wine that has gone unnoticed for a few days can actually be treated with this cleaner. Spray it and allow it to soak in, use a brush to scrub the stain, then just vacuum away.
Foam cleaners -- It may look like whipped cream when sprayed on, but this type of cleaner is very effective. Again, spray on the affected area, allow to soak in and dry, then vacuum away. Not really a spot remover, these cleaners are great for high-traffic areas.
High-concentration chemical-based cleaners -- This type of cleaner can address stains from magic markers. Just soak a rag with the cleaner and blot the stain. Allow to set in for around 10 minutes, then wipe clean. The stain will come out nine out of 10 times. Be sure to use rubber gloves and keep the area well ventilated.
Citrus-based cleaners--These are great for food stains. Remove and blot up as much of the stain as you can with a towel, then spray on the cleaner. Wipe up the area. It may take several applications to remove the food stain, but this is quite an effective product for recent stains, not ones that have set in for several hours or days.
Steam-sprayer rental machines -- These machines are a wonderful alternative to calling in a professional carpet cleaner. Ranging in price from $25 to $40, these cleaners are effective on fresh or old stains. A carpet agitator enables you to spray liquid on the carpet, scrub lightly, then bring the wand back over the area several times to bring up all the water. The trick is to keep traffic off the carpet overnight, ideally with a box or oscillating fan on to enhance the drying effect.


Q.
The fabric on my Lane furniture has tiny fuzz balls. What are they and how can I get rid of them?
A. “Pilling” refers to those little fuzz balls that collect on the surface of many woven and knit fabrics. It occurs when loose fiber ends escape from their yarn or thread twist. As fabrics experience abrasion through normal wear and use, these loose ends get bound together. Due to the strength of most fabric fibers, these pills are unable to break away from the fabric itself and collect on the surface of the fabric. This is normal and should be expected with some fabrics.

Q.
The furniture I ordered arrived with damage. What should I do next?
A. You need to contact your local Lane dealer immediately.

Q.
How do I replace the broken glass from my table?
A. To replace broken glass you can first try to order a replacement piece from us. If we can't provide a replacement, take a piece of the glass with the overall measurements to a glass supplier and they may be able to fabricate a replacement there. Contact us via email
HERE.

Q. My local retailer has not resolved my concern. What should I do next?
A. You can email you concerns to Lane Furniture Industries. Please send your inquiry to the appropriate department for faster and more efficient handling. Click
HERE to contact customer service via email.

Q. How can I order repair parts, pillows or cut fabric?
A. Additional upholstery and replacement parts are available through our Customer Service Department. They will need the
serial number to research the piece and will then be able to provide the cost and shipping details. You can email you request to Customer Service at service@lanefurniture.com.

Q. Why won’t a dealer sell me just the table or chairs in a discontinued dining room set?
A. The dealer most likely does not want to break up a set because he will not be able to replace the pieces sold.

Q.
How can I get instructions to assemble my furniture?
A. If required to assemble your furniture, there should be detailed instructions packed in your furniture. In case the instructions are missing, please contact your dealer for another copy. If you have any question, you may contact Lane Customer Service via email at
service@lanefurniture.com.

Q. Does Lane offer re-upholstery service, or can you refer me to a reputable re-upholstery company?
A. Lane does not offer re-upholstery services, nor provide recommendations of local providers.

Q.
How do I get a replacement part for my furniture once it's out of warranty?
A. Replacement parts are available through our Customer Service Department. They will need the
serial number to research the piece and will then be able to provide the cost and shipping details. You can email you request to Customer Service at service@lanefurniture.com.

Q. How do I get my furniture to sit level on an uneven floor?
A. Our upholstery is not designed to sit perfectly on an uneven floor. Your local hardware store will carry rubber levelers to place under upholstery legs to help adjust the height somewhat. Placing more than .5 inch of spacer will cause damage to the mechanical workings of the unit and should be avoided.

Q.
How do I repair damage to my leather sofa by my family pet?
A. You can contact Lane Furniture Customer Service for assistance in ordering repair parts or information that may be helpful. After certain leathers are torn or damaged however, it may be not be practical to try and repair or replace the affected part.

Q.
What is the warranty on my Lane Furniture?
A. Please see a copy of our
Domestic Upholstery Warranty HERE or our Wood Warranty HERE.

Q. The cushions for my furniture have flattened. Is this covered under the warranty?
A. Cushions may over time lose some of their firmness, much as any foam or pillow type product would under normal circumstances. You will notice some compression loss and this is normal. However, springs and foam seat cores, are warranted to be free of defects in materials and workmanship for FIVE years from the date of sale. Lane will honor reasonable and customary labor charges for a period of one year from the original date of sale for the purpose of repair or replacing warranty parts. Warranty service should be performed by an authorized Lane dealer or Lane Certified Service Agent. Please review the Lane Domestic Upholstery Warranty for more information by clicking
HERE. To arrange warranty service, complete the form located HERE.

Q. The dealer or service company is charging me with Labor. Isn’t this covered under my warranty?
A. Please see a copy of our Domestic Upholstery Warranty
HERE or our Wood Warranty HERE.

Q. The wood frame on my recliner is in need of repair. Is this covered under the warranty?
A. Please see a copy of our Domestic Upholstery Warranty
HERE.

Q. The dealer is going to charge me labor to replace the mechanism on my recliner. Isn’t this covered under my warranty?
A. Please see a copy of our Domestic Upholstery Warranty
HERE.

Q. Do I still get a warranty if I purchase furniture on clearance or “as is” from a dealer?
A. The warranty is valid only to the original purchaser from an authorized Lane retailers. Product sold “as is” do not carry a warranty from Lane.

Q.
How can I prevent the wood from drying or sun damage?
A. It is advisable to keep the furniture out of the sun as much as possible. To maintain good moisture content in wood furniture, use a quality wax without silicon.

Q.
Where can I obtain financial information about Lane Furniture Industries?
A. Lane Furniture Industries is major part of Furniture Brands International. Furniture Brands International is an industry leading, branded consumer products company. The Company primarily markets its products under the best known brand names in the furniture industry. They are traded under ticket letters FBN on the New York Stock Exchange. Their site is:
www.furniturebrands.com

Q. What if I have a question that isn't answered here?
A. You can select a contact to email by clicking
here.

 






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