Frequently Asked Questions

 
Casegoods
What is the difference between a King and a California King bed?
What does veneer mean?
Why won’t a dealer sell me just the table or chairs in a discontinued dining room set?
How can I get instructions to assemble my furniture?
How can I prevent the wood from drying or sun damage?
What cleaning product can I use to remove the packing tape residue from the glass parts of my furniture?
How do I correct small dents, chips or splits?
What can be done with alcohol or finger nail polish spots?
What do we do with an area on our wood furniture that was accidentally burned with a cigarette?
Can I put hot dishes or wet glasses directly on my wood furniture? Will wetness affect the finish?
What is the best way to remove watermarks?
How can I care for the metal hardware on my furniture?
What can be done for cracking or checking wood finishes?
What do we do if our Cedar Chest locks and will not open?
How do I know if the wood on my item is solid and which part may be veneer?

Cleaning and Care Instructions
What are proper ways to care for my wood furniture?

Cover (Leather or Fabrics) Information
How do I know what type of leather is used on my furniture? What are the grades of leather? Finishes of leather?
Which leather furniture would be best for me if I have children?
What is Lane Furniture Industries' position on the use of 'after sale fabric treatments' commonly known as 'Retailer Applied Fabric Treatment' (RAFT) ?
If I order an armless or one arm style from Lane, are the armless sides covered in my upholstery of choice?
Why don't you show swatch images of the covers that your upholstery furniture comes in?

Damaged Goods
The furniture I ordered arrived with damage. What should I do next?
How do I replace the broken glass from my table?
How do I repair damage to my leather sofa by my family pet?

Dealer Information
Where can I find a Lane dealer closest to me?
I can’t find a Lane dealer close to me. What do I do now?
Why should I make my purchase from a local retailer as opposed to a dealer outside my area?
Do international dealers sell the same products that are sold in the United States?

Discontinued Items
May I special order a model or style of furniture that is no longer in production?
If my style or collection is discontinued, how long does Lane keep inventory on hand?

Lane Office Furniture
I have seen Leather Office Chairs with the Lane name on them. Do you manufacture these and where can I purchase these chairs?

Product Information
How old is my cedar chest?
Is the furniture on the web site available in other fabrics and leathers or in other colors?
What furniture do you recommend for a large individual? Are any of your products tested on larger individuals? What is a ComfortKing?
Can I order additional pillows for my sofa?
Does Lane sell slipcovers?
The style that I purchased does not come with arm caps or headrest covers, can I purchase them?
What types of springs are used in your upholstered furniture?
How do I know if a style I like is available in a loveseat or sectional?
Can I order my Lane Furniture in a different finish or cover than what I have seen?
Can I supply my own fabric when ordering upholstered Lane furniture?
Where is the model number and serial number located (upholstered furniture only)?
How do I get my furniture to sit level on an uneven floor?
I found a fabric I really like, but the salesperson told me it could be upholstered on a sofa, but not on a recliner. Why?
When ordering a recliner, can I request to have the handle located on the left side (RSF) instead of on the right?
Can I get the Chippendale legs (or other type) on a recliner?
How can I order repair parts, pillows or cut fabric?
Does Lane offer re-upholstery service, or can you refer me to a reputable re-upholstery company?
How can I tell if my cedar chest needs the new safety lock?
How do I tell if my recliner is part of the recall I've heard about in the news?
Where can I purchase the mini cedar chests that in the past have typically be given to graduating High School Seniors?

Replacement Parts
How do I get a replacement part for my furniture once it's out of warranty?

Swatch & Wood Color Samples
How can I see or order fabric samples? Wood finish samples?

Warranty Information
What is the warranty on my Lane Furniture?
The cushions for my furniture have flattened. Is this covered under the warranty?
The dealer or service company is charging me with Labor. Isn’t this covered under my warranty?
The wood frame on my recliner is in need of repair. Is this covered under the warranty?
The dealer is going to charge me labor to replace the mechanism on my recliner. Isn’t this covered under my warranty?
Do I still get a factory warranty if I purchase furniture on clearance or 'as is' from a dealer?
Is a "Proof of Purchase" required to order parts or receive warranty service?

Web Site Information
Are all Lane products shown on the web site?
Why can't I find a particular product on your web site?
Why don't you display all of your covers on the web site?
I can't find a customer service phone number on your web site.




Casegoods
What is the difference between a King and a California King bed?
California King beds are 4 inches narrower and 4 inches longer than a regular King size bed.

What does veneer mean?
Veneer is a thin slice of wood used on the face of the furniture to achieve a specific 'look' for that surface.

Why won’t a dealer sell me just the table or chairs in a discontinued dining room set?
The dealer most likely does not want to break up a set because he will not be able to replace the pieces sold.

How can I get instructions to assemble my furniture?
If required to assemble your furniture, there should be detailed instructions packed in your furniture. In case the instructions are missing, please contact your dealer for another copy. If you have any question, you may contact Lane Customer Service via email at service@lanefurniture.com.

How can I prevent the wood from drying or sun damage?
It is advisable to keep the furniture out of the sun as much as possible. To maintain good moisture content in wood furniture, use a quality wax without silicon.

What cleaning product can I use to remove the packing tape residue from the glass parts of my furniture?

The packing tape residue can be removed by mineral spirits or simple glass cleaner.


How do I correct small dents, chips or splits?
Small chips or splits may be filled with a rub-in stick that is available in many colors. Rub the stick into the chip or split, filling it smoothly, and remove all excess with a soft cloth. If a dent or small scratch is on a distressed finish, it may be touched up with a felt touch-up pencil in the appropriate color. Paste shoe polish in dark or brown shades can be used to touch up scratches. Otherwise it might require burning-in with shellac or lacquer stick. Care must be taken not to let the hot knife touch the surface for very long as it may melt through the lacquer finish. The best way is to keep the knife on the burn-in only for seconds just enough to smooth out the burn-in with the warm knife. Use only enough burn-in to fill the dent as an excess will be harder to remove. After it is as smooth as possible, sand the area with 500 grit, wet or dry, finishing sandpaper and lubricating oil. Sand only enough to further smooth the burn-in and blend it into the rest of the top. If it is a satin finish, follow by using steel wool on the entire surface with 4/0 steel wool. If a high sheen, rub the top as in for pressmarks or buff it using a high-speed buffer.

What can be done with alcohol or finger nail polish spots?

If it hasn’t dissolved the lacquer finish too badly, it might be helped using the following methods: Rub Johnson’s paste wax over the area and then re-polish with the liquid polish.  Where treatment has been delayed, use rottenstone and oil.  A small amount of rottenstone from a paint store, mixed with a few drops of lubricating oil or salad oil, can be rubbed briskly over the area with the grain of the wood with a soft cloth.  Wipe to check the sheen of the rest of the finish to the rubbed area.


What do we do with an area on our wood furniture that was accidentally burned with a cigarette?

If it is a deep burn, it may have to be refinished.  However, if it is only a light brown spot, it may be corrected to save this expense.  First clean the area by scraping away the dark burned finish with a sharp knife or a single-edge razor blade.  Remove all loose dirt or charred wood and clean with naptha.  Smooth the area of the burn with 500-grit sandpaper and steel wool.  If a small spot, use rub-in stick to fill area and remove all excess.  Spray with an aerosol can of clear lacquer.  Dry for 8 hours and steel wool using a paste wax.  If a large spot, touch up to blend into surrounding areas and burn-in as in procedure for small dents, chips or splits.


Can I put hot dishes or wet glasses directly on my wood furniture? Will wetness affect the finish?

No.  We recommend always using hot dish pads and coasters for protection.  Water may cause discoloration and other finish/wood damage.


What is the best way to remove watermarks?

The wax in polish will help protect finish from water for a short time.  When a spill is noticed, it should be wiped up immediately.  When a watermark has marked the finish, use 4/0 steel wool and Johnson’s paste wax, to gently rub the stain out.  Rub with the grain of the wood.  Another method might be to use rottenstone and oil as mentioned earlier.  Still another procedure is to stroke the area with a cloth moistened with camphorated oil and wipe off immediately with a clean soft cloth.  If the surface is rough, rub with 4/0 steel wool and paste wax.


How can I care for the metal hardware on my furniture?

A liquid type cleaner polish like Johnson’s pledge or Guardsman will clean the metal and bring the sheen to the surface.  It will also help protect it from the elements and scratching.


What can be done for cracking or checking wood finishes?

Extreme changes of temperature and humidity, over-exposure to sunlight or aging of the furniture causes cracking.  Paste wax will greatly improve the appearance from this type of problem.


What do we do if our Cedar Chest locks and will not open?

If this happens, the lock must be broken or is sticking, which will require a new lock.  Try to break the locking mechanism by putting a key in the lock and tapping it with a hammer.  Tap it quite hard but not hard enough to break any wood loose.  Sometimes this will release the lock.  If this doesn’t work, take the screws out of the top hinge at the rear and lift the top up at the back end, reach inside and remove the lock screws.  Depending on the age of the chest, the factory may be able to supply a new lock, key, and keeper.


How do I know if the wood on my item is solid and which part may be veneer?

All flat panels such as tops, door fronts, drawer fronts, etc are usually 5-ply veneer.

Legs, moldings, etc. are usually solid wood.

 



Cleaning and Care Instructions
What are proper ways to care for my wood furniture?

In order to maintain the beauty of your furniture, proper attention and care must be given to it. Even furniture that is not used will become soiled if not cleaned and polished on a regular basis. Even the air in what is assumed to be very clean households carry dust, pollen and other contaminants that will, over time, cause furniture finishes to loose their value by the accumulation of soil and by 'drying out' the lacquer topcoats. To prevent this from happening, it is necessary to clean and polish or wax your furniture on a regular basis.

Selection of Polish and Waxes

The base product used in most commercially available furniture polishes are either wax based or oil based. Oil based polishes help to renew the luster or shine on furniture finishes and also perform well in removing fingerprints, dust and grease. Oil based polishes also help to protect the finish by 'moisturizing' it as the emollients slightly soak into the lacquer and wood pores in a similar effect as using moisturizing lotion on our skin. Since oil based polishes normally raise the sheen level of finishes, they are recommended and perform best on satin and glossy finishes. Wax based polishes work by cleaning furniture and covering it with a thin layer of protective, and moisture resistant coating. Like oil based polishes, it does well at at removing fingerprints, dust, and some stains from furniture finishes. Wax based polishes also protect furniture by moisturizing the finish and by helping to retain the moisture due to the protective coating it provides. Paste wax is a concentrated form of wax based furniture polish. It can help in hiding many small surface scratches and dries to a hard shine. Wax based polishes perform well on flat and satin sheen finishes. It may also be used on more glossy finishes, but must be buffed to increase the sheen level of the wax, which is ordinarily satiny in appearance.

Proper Use of Waxes and Polishes

For best results, waxes and polishes should not be sprayed directly from the can or bottle onto the furniture finish. Instead, spray a soft cotton cloth with the polish and apply evenly with a smooth, flat wiping motion over the furniture finish. Allow the polish to dry for a moment and with a second cotton cloth, dry the furniture with a similar motion as above. Do not replace lamps or other objects immediately back onto the furniture so as to give the polish ample time to dry completely. This will help reduce 'shadows' underneath the objects. Decide on a type of polish or wax to use on your furniture and stick with it. Interchanging between wax and oil based polishes will cause the furniture finish to become cloudy and streaked in appearance due to the fact that the oil based polishes will partially 'melt' the wax in wax based polishes but will not completely remove it.



Cover (Leather or Fabrics) Information
How do I know what type of leather is used on my furniture? What are the grades of leather? Finishes of leather?
Leather is one of today's most popular upholstery fabrics. Leather is soft, supple and extremely durable...it may actually outlast other upholstery many times over. Leather breathes and keeps cool in summer and warm during winter months. Leather upholstery is made from hides that are subjected to a series of chemical processes which is called tanning. This process softens, beautifies and protects these hides. Before purchasing leather upholstery, it is important to understand the features and benefits of different grades of leather.

If you are not sure of the type or finish of your leather, look beneath the seat cushion on all items except recliners to find a label with 'Leather Classification and Leather Care Tips'. For recliners look beneath the ottoman for the information.

Brown Label = 'A', 'P', or 'SA' - Aniline, Protected/Pigmented, or Semi-Aniline Leathers   (click to view)
Blue Label = 'N' - Nubuck Leathers   (click to view)


For leather care and cleaning information, click here.

There are primarily 2 grades or cuts of leather:
Top-Grain Leather
Top-grain leather is the top layer of the hide. The top portion of the hide is approximately 3/64-inches thick and is the most premium grade of leather. Top-grain leather may be processed into full grain leather, which is not buffed or sanded, and maintains all of the natural markings that were on the hide or corrected grain leather which is buffed and sanded to correct surface markings. The surface of corrected grain leather is smoother and more uniform.

Split Leather
Split leather comes from the lower layer of the hide. It is then processed into suede, split or coated split leather. Coated split leather is stiffer and less durable than top grain and is often used to cover the portions of a sofa or chair that will not be seen and does not need to be as flexible as the top.


There are 4 finishes or treatments of leather:

Full Aniline Dyed Leather
Most tanned leather is colored with a penetrating aniline dye that is absorbed by the pores and permeates the surface of the hide, giving it color without covering over natural markings. Pure aniline dyed leather has a clear, protective aniline coating, but it does not have an applied pigmented surface coating or finish. This is the best quality and most expensive leather. It is used for hides with few natural markings and no need for correction. Only a small portion of hides are good enough for this treatment, which explains the higher prices, but these are the leathers that tend to develop a rich patina with age.

Semi-Aniline Dyed Leather
Semi-aniline leather is a leather hide with only a small amount of surface coating. It has the same amount of aniline dye as the pure aniline dyed leather. However, it is not recommended for excessive use, because the pigment could wear off.

Nubuck Leather
Nubuck leather, like top-grain leather, comes from the top portion of the hide and has a slight nap. It looks like suede, yet is more durable. Nubuck leather is frequently treated with chemicals to resist stains and water.

Pigment Dyed Leather
Pigment dyed refers to leather whose surface has been coated with finishing materials containing pigments or other opaque materials. The process is much like a painting process and the dye stays close to the surface. With years of use, pigment dyed leathers may require you to touch up scratches that have penetrated deep enough into the leather to reach the natural hide, which would be lighter in color.


Which leather furniture would be best for me if I have children?
Lane Furniture only supplies the highest quality leathers. Each of our Leathers are graded for specific residential applications. Applications that may include heavy use, or cleaning will require leathers that are durable and have a protective layer against stains. Your retailer can assist you in choosing the right leather for your application.

What is Lane Furniture Industries' position on the use of 'after sale fabric treatments' commonly known as 'Retailer Applied Fabric Treatment' (RAFT) ?
Any application of chemical treatments void the Lane factory warranty. Lane’s consumer warranty is printed on the HANG TAG attached to each piece of furniture and clearly states that fabric treatments void the fabric warranty – '... where the fabric or leather has had some form of chemical applied, the Fabric/Leather Warranty will not apply.'

(Click here to review complete warranty)

This warranty position is due to several reasons.

1.   The Joint Industry Fabric Standards Committee has determined that 'protective' cover coatings (also known as RAFT) applied by entities other than the mill or tannery may affect fabric integrity and contribute to premature seam failure, discoloration, color bleeding, pile release and latex deterioration.

2.   Cover mills and tanneries that supply covers to Lane do not warrant covers that have been treated with any type of coating by other parties. This has been the industry standard and practice of Lane Furniture Industries, cover suppliers, and other furniture manufacturers since at least 1986.

3.   Lane can not be held accountable for any potential damage caused by application of chemical treatments. However, there may be warranties that supercede the Lane warranty. These warranties , if applicable, may by supplied by the manufacturer of the chemical or by the party applying the chemical.

Please refer to your dealer as to the warranty of any such treatment or application.

If I order an armless or one arm style from Lane, are the armless sides covered in my upholstery of choice?
The sides of our armless and one armed units are covered in a black material we call duon.  All of our armless and one armed units are made like this.

Why don't you show swatch images of the covers that your upholstery furniture comes in?
We are unable to provide swatch images online primarily due to the large number of covers that each of our styles can be upholstered in.

Your local Lane retailer is your best source of cover availability and swatch samples for the styles you are interested in. Sometimes seeing a picture of a cover swatch can not convey the true look of the cover such as sizing or exact color nor can it provide your with the opportunity to feel the cover. A cover that may be appealing to you in a picture may not be as appealing in your hands. We would not want you to place an order with your local retailer based on an image and upon delivery find it unsatisfactory.


Damaged Goods
The furniture I ordered arrived with damage. What should I do next?

If you purchased your furniture through a factory Authorized Lane retailer, you need to contact that Lane dealer immediately for assistance and instructions.

Do not contact the factory direct, as the factory will direct you back to your retailer.

 


How do I replace the broken glass from my table?
To replace broken glass you can first try to order a replacement piece from us. If we can't provide a replacement, take a piece of the glass with the overall measurements to a glass supplier and they may be able to fabricate a replacement there. Contact us via email HERE.

How do I repair damage to my leather sofa by my family pet?

You can contact your local Lane retailer for assistance on ordering replacement parts if required.

 After certain leathers are torn or damaged however, it may be not be practical to try and repair or replace the affected part.

You may also want to contact a local Furniture repair service who might be able to help with repairs and service. 



Dealer Information
Where can I find a Lane dealer closest to me?
Use our dealer locator to locate dealers in your area by clicking here.

I can’t find a Lane dealer close to me. What do I do now?
Lane furniture is available through thousands of dealers through the United States. If a dealer is not in a reasonable driving distance, you can contact your local retailer and ask them to become a Lane Dealer. Lane furniture is only available through authorized dealers and can not be purchased any other way.

Why should I make my purchase from a local retailer as opposed to a dealer outside my area?
Your local dealer may offer delivery options and be available to help you with service after the sale.

Do international dealers sell the same products that are sold in the United States?
International dealers have the option of selling some of the same products that we offer domestically. In addition, there are covers and styles developed specifically for their markets.


Discontinued Items
May I special order a model or style of furniture that is no longer in production?
Once a style has been discontinued, we can no longer manufacture the item. If the style was recently discontinued, it’s possible that your local Lane dealer might still have the item on his showroom floor. Use our dealer locator to locate dealers in your area. Once you have the style and cover numbers, call the dealers to see if they have one in stock.

NOTE: The factory does not know what specific models our independent retailers have in their inventories.

If my style or collection is discontinued, how long does Lane keep inventory on hand?
Lane does not keep a large inventory of discontinued product on hand. We notify our retailers on a regular basis of our inventory status and keep them updated through our network of dedicated representatives. Your retailer can inquire on any specific sku with their local Lane sales representative.


Lane Office Furniture
I have seen Leather Office Chairs with the Lane name on them. Do you manufacture these and where can I purchase these chairs?
The Leather Office Chairs are produced by a company called True Seating. We have a license agreement with them to produce the chair with our Lane Logo. For more information regarding the chairs or where you can purchase please call True Seating at 714-368-7464. For service issues/questions please contact service@trueseating.com


Product Information
How old is my cedar chest?

Usually Lane cedar chests have serial numbers that are stamped or applied to the bottom of the chests.

You can read the serial number BACKWARDS to determine the production date.

For example: serial number 753150 would have been produced on 05/13/57.

Some chests may also have an extra digit which denotes the plant location.

For example: serial number 2557121 would have been produced on 12/17/55 in plant #2.

 If your model does not have a serial number we will be unable to provide you with a production date.


Is the furniture on the web site available in other fabrics and leathers or in other colors?
Yes. Almost every item produced by Lane Furniture may be special ordered in a large assortment of covers and colors. Exceptions may be those products such as advertised specials, or other limited production items. Contact your local authorized Lane dealer for more information on their individual special order policies.

What furniture do you recommend for a large individual? Are any of your products tested on larger individuals? What is a ComfortKing?
We manufacture a line of recliners called the ComfortKing. This line is designed for the larger person, height and weight proportional.

Can I order additional pillows for my sofa?
Yes, you’ll need to contact our Customer Service by clicking here and completing the form for this purchase. You’ll need to supply the serial number and your mailing address.

Does Lane sell slipcovers?
Lane does not manufacture or provide sources for slipcovers for our furniture. We suggest you contact your local department store or seamstress.

The style that I purchased does not come with arm caps or headrest covers, can I purchase them?
Arm caps are not standard on motion furniture, leather/vinyl upholstery, recliners or stationary furniture.  Arm caps are available for purchase through your local authorized Lane Retailer.  When ordering arm covers, please have your furniture's 7-digit serial number available so we may provide the correct cover/color for you furniture. Headrest covers are not supplied on any style.

What types of springs are used in your upholstered furniture?
We use a sinuous no-sag type spring in our seats and back frames. They are attached to each other with border wire and clips.

How do I know if a style I like is available in a loveseat or sectional?
When visiting a dealer, they will have information either through the catalog or on the furniture of what is available and if the group is offered as a sofa/loveseat or sectional style.

Can I order my Lane Furniture in a different finish or cover than what I have seen?
Yes. Almost every item produced by our facilities may be special ordered in a large assortment of covers and colors. Exceptions may be those products such as advertised specials, or other limited production items. Contact your local authorized Lane dealer for more information on their individual special order policies.

Can I supply my own fabric when ordering upholstered Lane furniture?
No, Lane is not able to manufacture furniture using the customer’s own fabric.

Where is the model number and serial number located (upholstered furniture only)?
Click here for serial locations for upholstered furniture.

How do I get my furniture to sit level on an uneven floor?

Our upholstery is designed to sit even and properly aligned if placed on an even floor.

Your local hardware store will carry rubber levelers to place under upholstery legs to help adjust the height somewhat if placed on an unlevel surface.

However, placing more than .5 inch of spacer will cause damage to the mechanical workings of the unit and should be avoided.


I found a fabric I really like, but the salesperson told me it could be upholstered on a sofa, but not on a recliner. Why?
Some fabric does not work well with the design or size of a recliner. For example, a stripe would not be offered on a contemporary recliner, but would be offered on a traditional sofa. The production patterns established for each piece do not always work for every cover in the line.

When ordering a recliner, can I request to have the handle located on the left side (RSF) instead of on the right?

Certain styles do offer this option.

However, your dealer will need to work with a Lane Sales Representative to place this special order for you. Not all styles will be able to be modified so check with your retailer first.


Can I get the Chippendale legs (or other type) on a recliner?
Although legs seem like they would be simple to exchange between styles, we do not offer that option. The legs on a Lane Recliner are part of the frame. When we develop the style, we study the market for what we feel are the best styling options for this piece. Once it has left the design phase, we do not substitute.

How can I order repair parts, pillows or cut fabric?

Certain upholstery and replacement parts are available through our Customer Service Department or through your local Lane retailer.

You will need to supply the products  serial number for the dealer or factory to research the piece of furniture to determine if the parts are still available.

Then the dealer or factory will be able to provide the parts cost and shipping details.

 


Does Lane offer re-upholstery service, or can you refer me to a reputable re-upholstery company?
Lane does not offer re-upholstery services, nor provide recommendations of local providers.

How can I tell if my cedar chest needs the new safety lock?
Click here to be taken to the Lane Cedar Chest Lock Recall page.

How do I tell if my recliner is part of the recall I've heard about in the news?
Click here to be taken to our safety information page.

Where can I purchase the mini cedar chests that in the past have typically be given to graduating High School Seniors?
Unfortunately, these mini cedar chests are no longer available for purchase.  


Replacement Parts
How do I get a replacement part for my furniture once it's out of warranty?

Replacement parts may be available through the Lane Customer Service Department.

We will need the products serial number to research the piece and will then be able to provide the availability, cost and shipping details.

You may contact the factory via this link:

http://www.lanefurniture.com/Contact-Us.aspx

 



Swatch & Wood Color Samples
How can I see or order fabric samples? Wood finish samples?
Your local Lane dealer should have fabric swatches available for the use by consumers. However, if for some reason the dealer doesn’t have the sample you need, Lane will be happy to provide a small swatch depending on availability. Samples of wood finishes may or not be available depending on product.


Warranty Information
What is the warranty on my Lane Furniture?

You may review our different warranties by doing a search on "warranty" in the website search field.

 


The cushions for my furniture have flattened. Is this covered under the warranty?

Foam seat cores and cushions will over time lose some of their firmness, much as any foam or pillow type product would under normal circumstances.

You will notice some compression loss and this is normal.

However, springs and foam seat cores, are warranted to be free of defects in materials and workmanship for ONE year from the date of sale.

Lane will honor reasonable and customary labor charges for a period of one year from the original date of sale for the purpose of repair or replacing warranty parts.

 Warranty service should be performed by an authorized Lane dealer or Lane Certified Service Agent.


The dealer or service company is charging me with Labor. Isn’t this covered under my warranty?

The Labor warranty for servicing most of our upholstry products is for a period of ONE year from original date of purchase. 

However, there are specific skus in our line where there is an exception to this labor warranty, shorter depending on sku.  

The labor warranty applies to the repair and service of warranty issues only.

Please review and download our warranty specifics online by typing in "warranty" in the search field.


The wood frame on my recliner is in need of repair. Is this covered under the warranty?
Please see a copy of our Domestic Upholstery Warranty HERE.

The dealer is going to charge me labor to replace the mechanism on my recliner. Isn’t this covered under my warranty?

The warranty that pertains to our  mechanisms can be downloaded on the website by searching for "warranty".

For most of our products, the LABOR portion of the warranty is valid for a period of ONE year from original date of purchase. A valid "proof of purchase" must be supplied to verify warranty status.

 

 


Do I still get a factory warranty if I purchase furniture on clearance or 'as is' from a dealer?

Lane's consumer warranty is valid only to the original purchaser from an authorized Lane retailers.

Product sold by a retailer specifically “as is” are considered to be sold as-is and do not carry a warranty from Lane.  

 If the "as-is" verbage or something similar is written on your receipt, the no-warranty situation applies.


Is a "Proof of Purchase" required to order parts or receive warranty service?

Yes.

A copy of your retail sales receipt showing the date of purchase is requried to verify warranty status.



Web Site Information
Are all Lane products shown on the web site?
Our web site is designed to show only a sample of the products we offer. We are constantly adding and removing images on the site but we do not show all products at one time.

Why can't I find a particular product on your web site?
Due to the volume of products that Lane Furniture manufactures and sells, we do not show everything on our site. We have displayed a selection of styles, generally the most popular pieces. A dealer will have a complete catalog of our products at their store for additional offerings.

Why don't you display all of your covers on the web site?
Computer technology at this time does not offer consistent color representation. What is shown on our systems here can look entirely different on a home computer. Even different dye lots from the fabric mills can generate different shades of a cover that when held next to the computer screen, look entirely different. Until the technology is available that shows covers in a truer form, we will not display them on our site.

I can't find a customer service phone number on your web site.
We do not publish a customer service number on our web site. There are several reasons for this.

First, our office hours are 8 AM to 5 PM CST. In an effort to provide a way to contact us at the consumer's convenience, we urge consumers that have concerns or questions to use our on-line customer service form. It has the information that a customer service agent will require to answer a consumer's concerns. Without this, our agent could ask questions that the consumer doesn't have the answer to at their finger tips (such as serial or style number of their furniture) thus delaying the resolution to the consumer's concern.
Secondly, we do provide a FAQ area on our web site that we encourage consumers to use to answer the questions that seem to recur. This provides you with the answers you are looking for as quickly as possible and at a time that is convenient for you. It also provides us with a mechanism to document common questions and the quickest way to publish new questions and their answers to our valued consumers.
Thirdly, the use of email and on-line correspondence provides our agents and you, the consumer, with the clearest way of communicating your concerns to our team. This way we have exactly your concern in writing so there is less chance of our misunderstanding the question and hopefully reducing the time it willl take to resolve your issue.